Shipping and returns

SHIPPING
All orders are made to measure with care to ensure the quality and safety of your purchase.
Unless otherwise specified, orders will be shipped within 3 working days.
Once the order has been shipped, you will receive an email with the tracking number.
You can check the status of your order and track its delivery at any time from the DHL website by entering your tracking number.
For urgent delivery requests, please send an email to: contact@luhdoatelier.com.
We will be pleased to personally assist you.
LUHDO offers free standard shipping worldwide but is not responsible for any import duties or taxes incurred on international orders.
These must be paid directly by the customer. Since these costs are outside our control and vary from country to country, we cannot advise before shipping how much they will be.
If you would like to know the amount of these charges, you will need to contact your local customs office and check the import tax policies for products made in Italy.
In the event that you receive a damaged or defective item, please contact contact@luhdoatelier.com within 3 working days of receipt.
All items marked as “pre-order” will be shipped within the estimated time window listed in the item description. When you purchase a pre-order item, you will be charged immediately.

RETURNS
LUHDO accepts the return of unused, undamaged goods in their original packaging.
The return request must be made within 14 days of delivery. Please send an email to: contact@luhdoatelier.com.
Please mention in the subject line of your email RETURN/EXCHANGE + ORDER NUMBER. We will reply within 3 working days.
The return package must be delivered in Italy within two weeks of the return email and must be returned to AULT S.R.L. in Via Bertoloni 1 e/h, 00197 Rome.
The cost of shipping will be borne by the customer. LUHDO is not liable for any loss or damage on the part of the courier.
LUHDO reserves the right to refuse returns or shipments that do not comply with the above requirements.

PAYMENT
Our prices include VAT.
For each order we issue an invoice; the document will be sent as an attachment in the shipment confirmation e-mail. LUHDO does not store credit card information and does not share customer data with third parties.
LUHDO accepts the following payment methods:
STRIPE
Visa, MasterCard, American Express, Visa Electron and Maestro.
BANK TRANSFER
Please send us an e-mail at contact@luhdoatelier.com to receive details for this payment method.

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